Terms and Conditions

§1 General provisions

The Bene Hygienic online store is operated by:

ALBIS MAZUR SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
ul. Stawiszyńska 10/2, 62-800 Kalisz, Poland
NIP (tax ID): 6182139326, REGON: 301944633, KRS: 0000399035

Contact: e-mail info@benehygienic.com, phone +48 607 400 401.

§2 Placing orders

Orders can be placed 24/7 through the store website. The contract is concluded upon confirmation that the order has been accepted for processing. The prices given in the store are gross prices (they include VAT).

§3 Payments

Available payment methods: online payment (fast bank transfer, BLIK, card) via a payment operator, and cash on delivery upon receipt of the parcel.

§4 Delivery

We dispatch orders placed by 2:00 PM the same business day. Delivery is carried out by courier or to InPost parcel lockers within Poland. Delivery costs are visible in the cart before placing the order.

§5 Withdrawal from the contract

A consumer has the right to withdraw from the contract within 14 days without giving a reason. Exception: pursuant to Art. 38(5) of the Polish Consumer Rights Act, the right of withdrawal does not apply to products delivered in sealed packaging which, once opened, cannot be returned for health protection or hygiene reasons — this applies to most of the store’s product range (wipes, underpads, absorbent briefs, gloves, etc.) if the packaging has been opened.

§6 Complaints

Complaints can be submitted to the e-mail address info@benehygienic.com. We process them within 14 days. The Seller is liable for the conformity of goods with the contract on the terms set out in the Consumer Rights Act.

§7 Personal data

The rules of personal data processing are described in the Privacy Policy.

§8 Final provisions

Matters not regulated herein are governed by the provisions of Polish law. Consumers may use out-of-court complaint resolution methods (the ODR platform).

This document is a translation of the Polish original. In the event of any discrepancies, the Polish version shall prevail.