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Privacy Policy

1. GENERAL PROVISIONS

1.1. This privacy policy of the Online Store is for information purposes, which means that it is not a source of obligations for Service Recipients or Customers of the Online Store. The privacy policy primarily sets out the rules for the processing of personal data by the Controller in the Online Store, including the grounds, purposes and period of personal data processing and the rights of data subjects, as well as information on the use of cookies and analytical tools in the Online Store.

1.2. The controller of personal data collected via the Online Store is ALBIS MAZUR SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ with its registered office in Kalisz (registered office address: ul. Stawiszyńska 10 lok. 2, 62-800 Kalisz, and delivery address for the company store: ul. Chotów 24A, 63-460 Nowe Skalmierzyce); entered in the Register of Entrepreneurs of the National Court Register (KRS) under number 0000399035; registry court where the company’s documentation is kept: District Court Poznań – Nowe Miasto and Wilda in Poznań, 9th Commercial Division; share capital: PLN 5,000; NIP (tax ID): 6182139326; REGON: 301944633; e-mail address: info@benehygienic.com and contact telephone numbers: (1) 627659593 (2) 627513976 – hereinafter referred to as the “Controller”, being at the same time the Service Provider of the Online Store and the Seller.

1.3. Personal data in the Online Store is processed by the Controller in accordance with applicable law, in particular in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) – hereinafter referred to as the “GDPR” or the “GDPR Regulation”. The official text of the GDPR Regulation: http://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32016R0679

1.4. Use of the Online Store, including making purchases, is voluntary. Likewise, the related provision of personal data by the Service Recipient or Customer using the Online Store is voluntary, subject to two exceptions: (1) conclusion of contracts with the Controller – failure to provide, in the cases and to the extent indicated on the Online Store website, in the Online Store Terms and Conditions and in this privacy policy, the personal data necessary to conclude and perform a Sales Agreement or an agreement for the provision of Electronic Services with the Controller results in the inability to conclude such an agreement. Providing personal data is in such a case a contractual requirement and if the data subject wishes to conclude a given agreement with the Controller, they are obliged to provide the required data. The scope of data required to conclude an agreement is indicated in advance each time on the Online Store website and in the Online Store Terms and Conditions; (2) statutory obligations of the Controller – providing personal data is a statutory requirement arising from generally applicable provisions of law imposing on the Controller the obligation to process personal data (e.g. processing data for the purpose of keeping tax or accounting books), and failure to provide such data will prevent the Controller from performing those obligations.

1.5. The Controller takes special care to protect the interests of the persons whose personal data it processes, and in particular is responsible for and ensures that the data it collects is: (1) processed lawfully; (2) collected for specified, lawful purposes and not subjected to further processing incompatible with those purposes; (3) substantively correct and adequate in relation to the purposes for which it is processed; (4) stored in a form enabling identification of data subjects for no longer than is necessary to achieve the purpose of processing; and (5) processed in a manner ensuring appropriate security of personal data, including protection against unauthorised or unlawful processing and accidental loss, destruction or damage, by means of appropriate technical or organisational measures.

1.6. Taking into account the nature, scope, context and purposes of processing and the risk of violation of the rights or freedoms of natural persons of varying likelihood and severity, the Controller implements appropriate technical and organisational measures to ensure that processing is carried out in accordance with the Regulation and to be able to demonstrate this. Those measures are reviewed and updated as necessary. The Controller applies technical measures to prevent unauthorised persons from obtaining and modifying personal data transmitted electronically.

1.7. All words, expressions and acronyms appearing in this privacy policy and beginning with a capital letter (e.g. Seller, Online Store, Electronic Service) shall be understood in accordance with their definitions contained in the Online Store Terms and Conditions available on the Online Store website.

2. GROUNDS FOR DATA PROCESSING

2.1. The Controller is entitled to process personal data in cases where – and to the extent to which – at least one of the following conditions is met: (1) the data subject has consented to the processing of their personal data for one or more specified purposes; (2) processing is necessary for the performance of a contract to which the data subject is a party, or in order to take steps at the request of the data subject prior to entering into a contract; (3) processing is necessary for compliance with a legal obligation to which the Controller is subject; or (4) processing is necessary for the purposes of the legitimate interests pursued by the Controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child.

2.2. Each processing of personal data by the Controller requires the existence of at least one of the grounds indicated in point 2.1 of the privacy policy. The specific grounds for processing the personal data of Service Recipients and Customers of the Online Store by the Controller are indicated in the next point of the privacy policy – in relation to the given purpose of personal data processing by the Controller.

3. PURPOSE, BASIS AND PERIOD OF DATA PROCESSING IN THE ONLINE STORE

3.1. In each case, the purpose, basis and period as well as the recipients of the personal data processed by the Controller result from the actions taken by the given Service Recipient or Customer in the Online Store or by the Controller. For example, if the Customer decides to make a purchase in the Online Store and chooses personal collection of the purchased Product instead of courier delivery, their personal data will be processed for the purpose of performing the concluded Sales Agreement, but will no longer be made available to the carrier handling shipments on behalf of the Controller.

3.2. The Controller may process personal data within the Online Store for the following purposes, on the grounds and for the periods indicated in the table below:

Purpose of data processing Legal basis for data processing Data retention period
Direct marketing Article 6(1)(f) of the GDPR Regulation (legitimate interest of the controller) – processing is necessary for the purposes of the legitimate interests pursued by the Controller – consisting in protecting the interests and good image of the Controller and its Online Store and striving to sell Products The data is stored for the period of existence of the legitimate interest pursued by the Controller, but no longer than the limitation period for the Controller’s claims against the data subject in connection with the Controller’s business activity. The limitation period is determined by law, in particular the Civil Code (the basic limitation period for claims related to business activity is three years, and for a Sales Agreement two years). The Controller may not process data for direct marketing purposes if the data subject has effectively objected to such processing.
Marketing Article 6(1)(a) of the GDPR Regulation (consent) – the data subject has consented to the processing of their personal data for marketing purposes by the Controller The data is stored until the data subject withdraws their consent to further processing of their data for this purpose.
Expressing an opinion by the Customer on the concluded Sales Agreement Article 6(1)(a) of the GDPR Regulation – the data subject has consented to the processing of their personal data for the purpose of expressing an opinion The data is stored until the data subject withdraws their consent to further processing of their data for this purpose.
Keeping accounting books Article 6(1)(c) of the GDPR Regulation in conjunction with Art. 74(2) of the Accounting Act of 30 January 2018 (Journal of Laws of 2018, item 395, as amended) – processing is necessary for compliance with a legal obligation to which the Controller is subject The data is stored for the period required by law obliging the Controller to keep accounting books (5 years, counting from the beginning of the year following the financial year to which the data relates).
Establishing, pursuing or defending claims which the Controller may raise or which may be raised against the Controller Article 6(1)(f) of the GDPR Regulation (legitimate interest of the controller) – processing is necessary for the purposes of the legitimate interests pursued by the Controller – consisting in establishing, pursuing or defending claims which the Controller may raise or which may be raised against the Controller The data is stored for the period of existence of the legitimate interest pursued by the Controller, but no longer than the limitation period for claims that may be raised against the Controller (the basic limitation period for claims against the Controller is six years).
Use of the Online Store website and ensuring its proper operation Article 6(1)(f) of the GDPR Regulation (legitimate interest of the controller) – processing is necessary for the purposes of the legitimate interests pursued by the Controller – consisting in operating and maintaining the Online Store website The data is stored for the period of existence of the legitimate interest pursued by the Controller, but no longer than the limitation period for the Controller’s claims against the data subject in connection with the Controller’s business activity. The limitation period is determined by law, in particular the Civil Code (the basic limitation period for claims related to business activity is three years, and for a Sales Agreement two years).
Keeping statistics and analysing traffic in the Online Store Article 6(1)(f) of the GDPR Regulation (legitimate interest of the controller) – processing is necessary for the purposes of the legitimate interests pursued by the Controller – consisting in keeping statistics and analysing traffic in the Online Store in order to improve the functioning of the Online Store and increase the sales of Products The data is stored for the period of existence of the legitimate interest pursued by the Controller, but no longer than the limitation period for the Controller’s claims against the data subject in connection with the Controller’s business activity. The limitation period is determined by law, in particular the Civil Code (the basic limitation period for claims related to business activity is three years, and for a Sales Agreement two years).

4. DATA RECIPIENTS IN THE ONLINE STORE

4.1. For the proper functioning of the Online Store, including the performance of concluded Sales Agreements, it is necessary for the Controller to use the services of external entities (such as, for example, a software provider, a courier or a payment processor). The Controller uses only the services of such processing entities that provide sufficient guarantees of implementing appropriate technical and organisational measures so that the processing meets the requirements of the GDPR Regulation and protects the rights of data subjects.

4.2. Personal data may be transferred by the Controller to a third country, whereby the Controller ensures that in such a case this will take place in relation to a country ensuring an adequate level of protection – consistent with the GDPR Regulation, and in the case of other countries, that the transfer will take place on the basis of standard data protection clauses. The Controller ensures that the data subject has the possibility of obtaining a copy of their data. The Controller transfers the collected personal data only in the case and to the extent necessary to achieve the given purpose of data processing consistent with this privacy policy.

4.3. Transfer of data by the Controller does not occur in every case and not to all recipients or categories of recipients indicated in the privacy policy – the Controller transfers data only when it is necessary to achieve the given purpose of personal data processing and only to the extent necessary to achieve it. For example, if the Customer uses personal collection, their data will not be transferred to the carrier cooperating with the Controller.

4.4. The personal data of Service Recipients and Customers of the Online Store may be transferred to the following recipients or categories of recipients:

4.4.1. carriers / forwarders / courier brokers / entities handling the warehouse and/or shipping process – in the case of a Customer who uses postal or courier delivery of the Product in the Online Store, the Controller makes the collected personal data of the Customer available to the selected carrier, forwarder or intermediary handling shipments on behalf of the Controller, and if shipping takes place from an external warehouse – to the entity handling the warehouse and/or shipping process – to the extent necessary to complete the delivery of the Product to the Customer.

4.4.2. entities handling electronic or payment card payments – in the case of a Customer who uses electronic or payment card payment methods in the Online Store, the Controller makes the collected personal data of the Customer available to the selected entity handling the above payments in the Online Store on behalf of the Controller, to the extent necessary to handle the payment made by the Customer.

4.4.3. providers of the review survey system – in the case of a Customer who has agreed to express an opinion on the concluded Sales Agreement, the Controller makes the collected personal data of the Customer available to the selected entity providing the review survey system for Sales Agreements concluded in the Online Store on behalf of the Controller, to the extent necessary for the Customer to express an opinion using the review survey system.

4.4.4. service providers supplying the Controller with technical, IT and organisational solutions enabling the Controller to conduct business activity, including the Online Store and the Electronic Services provided through it (in particular providers of computer software for running the Online Store, e-mail and hosting providers, and providers of business management software and technical assistance to the Controller) – the Controller makes the collected personal data of the Customer available to the selected provider acting on its behalf only in the case and to the extent necessary to achieve the given purpose of data processing consistent with this privacy policy.

4.4.5. providers of accounting, legal and advisory services providing the Controller with accounting, legal or advisory support (in particular an accounting office, a law firm or a debt collection company) – the Controller makes the collected personal data of the Customer available to the selected provider acting on its behalf only in the case and to the extent necessary to achieve the given purpose of data processing consistent with this privacy policy.

4.4.6. providers of social plugins, scripts and other similar tools placed on the Online Store website that enable the browser of a person visiting the Online Store website to download content from the providers of the aforementioned plugins (e.g. logging in using login details for a social networking site) and to transfer for this purpose personal data of the visitor to those providers, including also:

4.4.6.1. Meta Platforms Ireland Ltd. – the Controller uses Facebook social plugins on the Online Store website (e.g. the Like! button, Share button, or logging in using Facebook login details) and therefore collects and makes available the personal data of the Service Recipient using the Online Store website to Meta Platforms Ireland Ltd. (4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland) to the extent and in accordance with the privacy policy available here: https://www.facebook.com/about/privacy/ (this data includes information about activities on the Online Store website – including information about the device, visited websites, purchases, displayed advertisements and the manner of using the services – regardless of whether the Service Recipient has a Facebook account and whether they are logged in to Facebook).

4.4.6.2. Google Ireland Ltd. – the Controller uses Google social plugins on the Online Store website (e.g. logging in using Google login details) and therefore collects and makes available the personal data of the Service Recipient using the Online Store website to Google Ireland Ltd. (Gordon House, Barrow Street, Dublin 4, Ireland) to the extent and in accordance with the privacy policy available here: https://policies.google.com/privacy (this data includes information about activities on the Online Store website – including information about the device, visited websites, purchases, displayed advertisements and the manner of using the services – regardless of whether the Service Recipient has a Google account and whether they are logged in to that account).

5. PROFILING IN THE ONLINE STORE

5.1. The GDPR Regulation imposes on the Controller the obligation to inform about automated decision-making, including profiling, referred to in Art. 22(1) and (4) of the GDPR Regulation, and – at least in those cases – to provide meaningful information about the rules of making such decisions, as well as the significance and envisaged consequences of such processing for the data subject. With this in mind, the Controller provides in this point of the privacy policy information on possible profiling.

5.2. The Controller may use profiling in the Online Store for direct marketing purposes, but decisions made on its basis by the Controller do not concern the conclusion or refusal to conclude a Sales Agreement or the possibility of using Electronic Services in the Online Store. The effect of using profiling in the Online Store may be, for example, granting a discount to a given person, sending them a discount code, reminding them of unfinished purchases, sending a Product proposal that may correspond to the interests or preferences of the given person, or offering better conditions compared to the standard offer of the Online Store. Despite profiling, it is the given person who freely decides whether they want to use the discount received in this way, or better conditions, and make a purchase in the Online Store.

5.3. Profiling in the Online Store consists in the automatic analysis or forecast of a given person’s behaviour on the Online Store website, e.g. by adding a specific Product to the cart, browsing the page of a specific Product in the Online Store, or by analysing the previous history of purchases made in the Online Store. The condition for such profiling is that the Controller possesses the personal data of the given person in order to be able to subsequently send them, for example, a discount code.

5.4. The data subject has the right not to be subject to a decision which is based solely on automated processing, including profiling, and which produces legal effects concerning that person or similarly significantly affects them.

6. RIGHTS OF THE DATA SUBJECT

6.1. Right of access, rectification, restriction, erasure or portability – the data subject has the right to request from the Controller access to their personal data, its rectification, erasure (“right to be forgotten”) or restriction of processing, and has the right to object to processing, as well as the right to data portability. Detailed conditions for exercising the above rights are indicated in Art. 15-21 of the GDPR Regulation.

6.2. Right to withdraw consent at any time – a person whose data is processed by the Controller on the basis of consent given (pursuant to Art. 6(1)(a) or Art. 9(2)(a) of the GDPR Regulation) has the right to withdraw consent at any time without affecting the lawfulness of processing carried out on the basis of consent before its withdrawal.

6.3. Right to lodge a complaint with a supervisory authority – a person whose data is processed by the Controller has the right to lodge a complaint with a supervisory authority in the manner and mode specified in the provisions of the GDPR Regulation and Polish law, in particular the Personal Data Protection Act. The supervisory authority in Poland is the President of the Personal Data Protection Office (UODO).

6.4. Right to object – the data subject has the right to object at any time – on grounds relating to their particular situation – to the processing of personal data concerning them based on Art. 6(1)(e) (public interest or tasks) or (f) (legitimate interest of the controller), including profiling based on those provisions. In such a case, the Controller is no longer allowed to process this personal data, unless it demonstrates the existence of compelling legitimate grounds for processing, overriding the interests, rights and freedoms of the data subject, or grounds for establishing, pursuing or defending claims.

6.5. Right to object regarding direct marketing – if personal data is processed for direct marketing purposes, the data subject has the right to object at any time to the processing of personal data concerning them for the purposes of such marketing, including profiling, to the extent that the processing is related to such direct marketing.

6.6. In order to exercise the rights referred to in this point of the privacy policy, you can contact the Controller by sending an appropriate message in writing or by e-mail to the Controller’s address indicated at the beginning of the privacy policy, or by using the contact form available on the Online Store website.

7. COOKIES IN THE ONLINE STORE AND ANALYTICS

7.1. Cookies are small text information in the form of text files, sent by the server and saved on the side of the person visiting the Online Store website (e.g. on the hard drive of a computer or laptop, or on the memory card of a smartphone – depending on the device used by the visitor to our Online Store). Detailed information on cookies, as well as the history of their creation, can be found, among others, here: https://en.wikipedia.org/wiki/HTTP_cookie.

7.2. Cookies that may be sent by the Online Store website can be divided into different types, according to the following criteria:

By their provider: By their storage period on the device of the person visiting the Online Store website: By the purpose of their use:
  1. first-party (created by the Controller’s Online Store website) and
  2. belonging to third parties/entities (other than the Controller)
  1. session cookies (stored until logging out of the Online Store or closing the web browser) and
  2. persistent cookies (stored for a specified period defined by the parameters of each file or until manually deleted)
  1. necessary (enabling the proper functioning of the Online Store website),
  2. functional / preference (enabling the Online Store website to be adapted to the preferences of the visitor),
  3. analytical and performance (collecting information on how the Online Store website is used),
  4. marketing, advertising and social (collecting information about the person visiting the Online Store website in order to display advertisements to that person, personalise them, measure their effectiveness and conduct other marketing activities, including on websites separate from the Online Store website, such as social networking sites or other websites belonging to the same advertising networks as the Online Store)

7.3. The Controller may process data contained in cookies when visitors use the Online Store website for the following specific purposes:

Purposes of using cookies in the Controller’s Online Store

  • identifying Service Recipients as logged in to the Online Store and showing that they are logged in (necessary cookies)
  • remembering Products added to the cart in order to place an Order (necessary cookies)
  • remembering data from completed Order Forms, surveys or login details to the Online Store (necessary and/or functional/preference cookies)
  • adapting the content of the Online Store website to the individual preferences of the Service Recipient (e.g. regarding colours, font size, page layout) and optimising the use of the Online Store website (functional/preference cookies)
  • keeping anonymous statistics showing how the Online Store website is used (analytical and performance cookies)
  • displaying and rendering advertisements, limiting the number of ad impressions and ignoring advertisements that the Service Recipient does not want to see, measuring the effectiveness of advertisements, as well as personalising advertisements, i.e. studying the behavioural characteristics of visitors to the Online Store through anonymous analysis of their actions (e.g. repeated visits to specific pages, keywords, etc.) in order to create their profile and provide them with advertisements tailored to their anticipated interests, also when they visit other websites in the advertising network of Google Ireland Ltd. and Facebook, i.e. Meta Platforms Ireland Ltd. (marketing, advertising and social cookies)

7.4. Checking in the most popular web browsers which cookies (including the cookie lifetime and their provider) are currently being sent by the Online Store website is possible in the following way:

In Chrome:
(1) in the address bar, click the padlock icon on the left, (2) go to the “Cookies” tab.		 In Firefox:
(1) in the address bar, click the shield icon on the left, (2) go to the “Allowed” or “Blocked” tab, (3) click the “Cross-site tracking cookies”, “Social media trackers” or “Tracking content” box		 In Internet Explorer:
(1) click the “Tools” menu, (2) go to the “Internet Options” tab, (3) go to the “General” tab, (4) go to the “Settings” tab, (5) click the “View files” box
In Opera:
(1) in the address bar, click the padlock icon on the left, (2) go to the “Cookies” tab.		 In Safari:
(1) click the “Preferences” menu, (2) go to the “Privacy” tab, (3) click the “Manage Website Data” box		 Regardless of the browser, using tools
available e.g. at: https://www.cookiemetrix.com/ or:
https://www.cookie-checker.com/

7.5. As standard, most web browsers available on the market accept the saving of cookies by default. Everyone has the option of specifying the conditions for the use of cookies using the settings of their own web browser. This means that you can, for example, partially restrict (e.g. temporarily) or completely disable the option of saving cookies – in the latter case, however, this may affect some functionalities of the Online Store (for example, it may prove impossible to complete the Order path via the Order Form due to Products not being remembered in the cart during the subsequent steps of placing an Order).

7.6. Web browser settings regarding cookies are relevant from the point of view of consent to the use of cookies by our Online Store – in accordance with the law, such consent may also be expressed through web browser settings. Detailed information on changing cookie settings and deleting them yourself in the most popular web browsers is available in the help section of your web browser and on the following pages (just click on the link):

in Chrome
in Firefox
in Internet Explorer
in Opera
in Safari
in Microsoft Edge

7.7. The Controller may use the following services in the Online Store:

7.7.1. Google Analytics, Universal Analytics provided by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland).

7.7.1.1. The collected data is processed within the above services to generate statistics helpful in administering the Online Store and analysing traffic in the Online Store. This data is aggregate in nature. Using the above services in the Online Store, the Controller collects data such as the sources and medium of acquiring visitors to the Online Store and the manner of their behaviour on the Online Store website, information about the devices and browsers from which they visit the website, IP and domain, geographical data and demographic data (age, gender) and interests.

7.7.1.2. It is possible for a given person to easily block the sharing of information about their activity on the Online Store website with Google Analytics – for this purpose, you can, for example, install a browser add-on provided by Google Ireland Ltd., available here: https://tools.google.com/dlpage/gaoptout.

7.7.1.3. In connection with the possibility of the Controller using advertising and analytical services provided by Google Ireland Ltd. in the Online Store, it indicates that full information on the rules of processing the data of visitors to the Online Store (including information saved in cookies) by Google Ireland Ltd. can be found in the privacy policy of Google services available at:
https://policies.google.com/technologies/partner-sites.

7.7.2. Meta Pixel provided by Meta Platforms Ireland Limited (4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland).

7.7.2.1. This service helps the Controller measure the effectiveness of advertisements and find out what actions visitors to the online store take, as well as display tailored advertisements to those persons.

7.7.2.2. Managing the operation of Meta Pixel is possible through the ad settings in your account on Facebook.com: https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen.

7.7.2.3. In connection with the possibility of the Controller using advertising and analytical services provided by Meta Platforms Ireland Limited in the Online Store, the Controller indicates that full information on the rules of processing the data of visitors to the Online Store (including information saved in cookies) by Meta Platforms Ireland Limited can be found in the privacy policy of Meta services available at: https://www.facebook.com/privacy/policy/?entry_point=facebook_help_center_ig_data_policy_redirect.

7.7.3. Hotjar provided by Hotjar Limited (Dragonara Business Centre, 5th Floor, Dragonara Road, Paceville St Julian’s STJ 3141, Malta).

7.7.3.1. This service helps the Controller find out what actions visitors to the online store take, and optimise the purchase path.

7.7.3.2. Managing the operation of Hotjar is possible, for example, by installing a browser add-on provided by Hotjar Ltd., available here: https://www.hotjar.com/policies/do-not-track/

7.7.3.3. In connection with the possibility of the Controller using advertising and analytical services provided by Hotjar Limited in the Online Store, the Controller indicates that full information on the rules of processing the data of visitors to the Online Store (including information saved in cookies) by Hotjar Limited can be found in the privacy policy available at https://www.hotjar.com/tour.

7.7.4. Microsoft Clarity provided by Microsoft Corporation (Computershare, 150 Royall St., Suite 101 Canton, MA 02021 United States of America).

7.7.4.1. This service helps the Controller find out what actions visitors to the online store take, and optimise the purchase path.

7.7.4.2. Detailed information about Microsoft Clarity is available at the following address: https://learn.microsoft.com/en-us/clarity/faq.

7.7.4.3. In connection with the possibility of the Controller using advertising and analytical services provided by Microsoft Corporation in the Online Store, the Controller indicates that full information on the rules of processing the data of visitors to the Online Store (including information saved in cookies) by Microsoft Corporation can be found at the following address: https://privacy.microsoft.com/en-us/privacystatement.

8. FINAL PROVISIONS

8.1. The Online Store may contain links to other websites. The Controller encourages you to read the privacy policy established there after going to other websites. This privacy policy applies only to the Controller’s Online Store.

This document is a translation of the Polish original. In the event of any discrepancies, the Polish version shall prevail.