Returns and complaints - Bene Hygienic

How to make a complaint

You can make all complaints about products or the online store:

In writing to the address: Chotów 24A, 63-460 Nowe Skalmierzyce
in electronic form via e-mail to: info@benehygienic.com
in electronic form via the website of the Online Store: www.benehygienic.com/nowy-zwrot

Sending or returning the product within the scope of a complaint can be made to the address: Chotów 24A, 63-460 Nowe Skalmierzyce.

What to write in a complaint

The customer has the right to make a return within 30 days of receiving the order.

It is recommended to specify in the description of the complaint:

information and circumstances relating to the subject of the complaint, in particular the nature and date of the irregularity or non-compliance with the contract;
Demand a method of bringing the contract into conformity or a statement of price reduction or rescission or other claim; and
contact information of the complainant – this will facilitate and speed up the processing of the complaint.

The requirements given above are in the form of a recommendation only and do not affect the effectiveness of complaints submitted with the omission of the recommended description of the complaint. If the contact information provided by the complainant changes during the processing of the complaint, he is obliged to notify the Seller.

Evidence (e.g. photos, documents or product) related to the subject of the complaint may be attached by the complainant.

We may also ask the complainant to provide additional information or send evidence (e.g., photos) if this will make it easier and faster for us to process the complaint.

When will you receive a response to your complaint

The Seller will respond to the complaint immediately, but no later than within 14 calendar days of receipt.

Where to find the regulations on complaints

The basis and scope of responsibility for the conformity of the product with the contract are defined by generally applicable laws, in particular the Civil Code, the Law on Consumer Rights and the Law on Provision of Electronic Services of July 18, 2002 (Journal of Laws No. 144, item 1204, as amended).

We have two types of liability for product conformity with the contract:

statutory liability of the Seller – this is a liability under the law, below you will find details of where it is regulated, this liability cannot be excluded in the case of consumers;
contractual (e.g. warranty provided by a guarantor) – this is an additional liability, it applies when the product is covered by, for example, a warranty. The warranty may be provided by an entity other than the Seller (e.g. by the manufacturer). You will find detailed regulations on liability under the warranty in the warranty card or elsewhere on the granting of the warranty.

Below you will find detailed regulations on the Seller’s liability under the law – depending on the type of product (movable item, content or digital service) and depending on the date of the contract (until 2022 or from 2023):

The provisions relating to the complaint of a product – a movable item – purchased by the Customer on the basis of a sales contract concluded with the Seller until December 31. 2022 are defined by the provisions of the Civil Code in the wording in force By 31. December 2022, In particular, Articles 556-576 of the Civil Code. These provisions, in particular, define the basis and scope of the Seller’s liability to the Customer if the sold product has a physical or legal defect (warranty). The Seller is obliged to provide the Customer with a product without defects.
Provisions for the complaint of a product – a movable item (including a movable item with digital elements), excluding, however, a movable item that serves only as a carrier of digital content – purchased by the Customer under a sales contract concluded with Sprecontractor as of 1. January 2023. are determined by the provisions of the Consumer Rights Act, as in effect from January 1. 2023, in particular Articles 43a – 43g of the Consumer Rights Act. These provisions determine, in particular, the basis and scope of the Seller’s liability to the consumer in the event of non-compliance of the product with the contract of sale.
Provisions for the complaint of a product – digital content or service or a movable thing that serves only as a carrier of digital content – purchased by the customer under the Sales contract concluded with the Seller as of 1. January 2023. or before that date, if the delivery of such a product was to take place or occurred after that date, is determined by the provisions of the Consumer Rights Act, as amended from January 1, 2023, in particular Articles 43h – 43q of the Consumer Rights Act. These provisions determine, in particular, the basis and scope of the Seller’s liability to the consumer if the product does not conform to the contract of sale.